I am thrilled to begin the new year by welcoming two new leaders to Thumbtack. Jeff Grant joins as Chief Operating Officer and Scott Booker joins as Chief Product Officer. As we continue our journey to bring the massive local services market online, we are incredibly fortunate to add Jeff and Scott’s deep expertise in building two-sided marketplaces and scaling high-growth businesses.
As COO, Jeff heads our Sales, Success, Community, Customer Support, and Trust and Safety teams. He is a sharp, strategic thinker and an amazing leader who inspires teams to realize their full potential.
Much of Jeff’s career has been focused on driving growth in the travel space. First, as an analyst at American Airlines and following as an early employee at Orbitz as the company launched in 2001. During his five-year tenure at Orbitz, Jeff was responsible for some of the most innovative and growth-oriented efforts, including leading product as the company differentiated around ease-of-use. Following, he served as GM of each of Orbitz’s travel verticals, running a $1.5 billion P&L across multiple businesses that accounted for 70% of the company’s total revenue.
Jeff also served in several executive capacities, including as CMO at LeapFrog, driving significant market share gains and digital growth. Most recently, Jeff served as CEO at DriversEd and as CEO at insuranceQuotes, an insurance lead marketplace, driving successful exits at both industry-leading companies.
Joining as CPO, Scott is responsible for Product Development, Design, and Growth Marketing. He leads with a customer-centric view of product development and knows how to engage teams to achieve breakout success.
Scott brings a breadth of consumer tech experience to Thumbtack, including more than nine years at Expedia. During this tenure, he served as President of Hotels.com worldwide, growing bookings substantially across the globe. Scott’s teams at Hotels.com led the expansion into Europe, Asia Pacific, Latin America, and the Middle East. Additionally, Hotels.com developed one of the first mobile applications for the travel industry, which still leads the industry in downloads, as well as an industry leading loyalty program to attract and retain valued customers.
In his latest roles, Scott worked at two healthcare-focused marketplaces, serving as CEO at Healthgrades and CPO/CMO/President of International at A Place for Mom.
At Thumbtack, we are working hard to support every small business and to help people find local professionals for pretty much anything. With the addition of Jeff and Scott to our leadership team, we are even better positioned to deliver on this promise. We’re so glad they’re here.