You may be receiving fewer customer requests from Thumbtack. There is an issue related to the customer traffic that Thumbtack gets from Google and this issue is affecting many Thumbtack professionals. Our team is actively working through the appropriate channels at Google, and we have identified the problem and are working on a solution.
They have not given us an exact timeline for when the issue will be resolved, but we are working day and night to get it fixed as soon as possible. In the meantime, we have tripled our investment in Internet Marketing to help drive new customer requests for our Professionals, and we are running our first-ever television advertising campaign.
We’re committed to keeping you informed as soon as we have more information. We know that new customers from Thumbtack are very important to your business, and we apologize for any disruption this has caused.
Thank you for your patience during this time and for being a loyal Thumbtack Pro!
The Thumbtack Team