You know those home improvement projects that look small but end up morphing into a major headache? Yeah, we hate those too. This story isn’t about that.
Introducing Scott Heidegger
About two years ago, my husband, Brad, and I bought a house. A relatively new house. Some aspects of the house were great, some were okay, and some we definitely couldn’t live with. One thing we couldn’t live with was this sink.
It was an undermount porcelain sink covered in scratches. There was really nothing we could do with it. So we thought, “Well, it’s either rip up the entire countertop or find someone who can cut the granite and install the sink for us.”
We bought a gorgeous new sink and prayed we could find someone to help. While we work with contractors regularly, communication is often lacking. So instead of calling people we’d used before, we went to Thumbtack and put in the request, “Can someone install a sink into an existing kitchen without completely wrecking the kitchen?”
Within an hour, Scot Hunter from Benton Construction Services got back to us and said he could come over that night. He came over, we showed him the sink and he gave us a great quote. I figured this project would take forever but Scot said he could start by the end of the week and it wouldn’t take that long.
Throughout the entire process Scot’s communication was perfect. He showed up on time with his granite contractor. They tented the kitchen to make sure the granite cuttings wouldn’t go everywhere. The sink we bought was meant to be overmount, but we were itching for an undermount. And they did that for us too.
After the job was done, Scot and I just ended up talking. I had been looking for a contractor exactly like him, who does what he says, says what he does and does a good job, and the people he has with him are just as good. So when we told him that we needed someone to hang some lights above the island I wasn’t surprised to hear him say that he could do that too.
Our kitchen, which was previously filled with can lights, had two cans over the island that weren’t centered and looked a little funny. We knew it would be a big job since someone had to come in, close the cans, put in new lights, then install a separate switch.
Once again, Scot came over a day or two later with his electrician — a great guy just like his granite people. He did all the wiring for the lamps and after that the drywaller came out. Honestly, you can’t tell there were ever cans in the ceiling!
I’m one of the most critical people when it comes to customer service and quality work – and I would give Scot and his team six stars if I could.